Refund and Privacy Policy

REFUND POLICY

Effective Date: June 1, 2025

1. General Refund Policy

In accordance with applicable provisions of the Consumer Act of the Philippines (RA 7394) and relevant jurisprudence, Monster Live Productions Inc. maintains a strict no-refund policy on all transactions unless otherwise provided under this policy.

All payments made through our platform — including event registrations, merchandise, and service-related transactions — are considered final and non-refundable, except in the case of an official event cancellation initiated by Monster Live. We do not accept refund requests for the following reasons:

Personal schedule conflicts or change of mind
Illness, injury, or inability to attend
Delays, travel issues, or no-shows
Poor weather or external disruptions
Force majeure, acts of God, or government restrictions
Errors made during checkout, including duplicate payments

2. Duplicate or Multiple Transactions

All payments made on themonsterph.com are treated as valid and binding.
Duplicate or multiple transactions — whether due to user error or accidental repeat — will not be eligible for refund, unless proven to be a direct system error on the part of Monster Live. We strongly encourage users to double-check payment details and confirmation emails before proceeding with any transaction.

3. Event Cancellation by Organizer

In the event that a Monster Live-produced event is officially cancelled (i.e., permanently called off with no intention of rescheduling), all affected registrants will be entitled to a full refund of their base registration fee.
Refunds will be processed to the original payment method or through another method as advised by our support team. Refunds will not be issued for postponements or format changes (e.g., shifting to virtual), except where explicitly stated.

4. Event-Specific Policies

Some events listed in the website may have their own refund or deferment policies, as clearly outlined in their respective registration forms, terms of participation, or official event pages. In such cases, those specific policies shall prevail over this general policy.

5. Processing of Approved Refunds

For transactions eligible for refund (e.g., cancelled events), processing will take approximately 60 to 90 business days. Actual timelines may vary depending on your payment provider, bank, or financial institution.

6. No Waiver of Policy

Our failure to enforce any provision of this policy shall not be construed as a waiver of our rights.

7. Governing Law

This Refund Policy shall be governed by and interpreted in accordance with the laws of the Republic of the Philippines. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Taguig City, Metro Manila, unless otherwise agreed in writing.

8. Contact Information

For questions or clarification regarding this Refund Policy, please contact:

support@themonsterph.com

By completing a purchase or registration on this website, you acknowledge and agree to the terms outlined in this Refund Policy.

Effective Date: June 1, 2025
Last Updated: July 14, 2025

This Privacy Policy describes how Monster Live Productions Inc. ("Monster Live", “we,” “us,” or “our”) collects, uses, stores, shares, and protects your personal information in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Republic of the Philippines.

By accessing or using themonsterph.com (“Website”), registering for our events, or engaging with our services, you agree to the collection and use of your information in accordance with this policy.

1. Personal Information We Collect

We may collect the following types of personal data from you:

Full name
Contact information (email address, phone number, mailing address)
Demographic information (age, gender, location)
Organization or company name (if applicable)
Payment details (processed via secure third-party providers)
Social media profiles (if voluntarily linked or logged in via social login)
Photos, videos, or other media submitted or captured during our events
Any other personal information you voluntarily submit through our forms or correspondence

2. How We Collect Your Data

Your data may be collected through the following means:

Online registration and contact forms
Event sign-ups or ticket purchases
Surveys, polls, or contests
Direct communications via email or phone
Cookies and website analytics tools (e.g., Google Analytics)

3. Purpose of Data Collection

We collect and process your personal information for the following purposes:

To process your registration and participation in events or promotions
To send you important updates, event reminders, or changes
To respond to your inquiries or service requests
To send marketing or promotional communications (only with your consent)
To improve our website, services, and user experience
To comply with legal or regulatory obligations

4. Legal Basis for Processing

Your personal data is processed only when there is a valid legal basis, such as:

Consent — you have given us explicit permission
Contractual necessity — to fulfill your registration or engagement with us
Legal obligation — to comply with applicable laws or government regulations
Legitimate interest — such as event administration or marketing to previous participants (in compliance with DPA guidelines)

5. Sharing and Disclosure of Data

We do not sell or rent your personal information. However, we may share your data under the following circumstances:

With third-party service providers (e.g., payment processors, SMS/email platforms) strictly for the purposes outlined above
With event partners or sponsors (only if consent was obtained during registration)
As required by law, court order, or regulatory bodies, including the NPC
In the event of a business transfer or restructuring (with proper notice and protections)

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes stated above, or as required by applicable laws. Unused or inactive data may be securely archived or anonymized after a reasonable period.

7. Data Security

We implement appropriate organizational, physical, and technical safeguards to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

Examples include:

Secure Socket Layer (SSL) encryption
Restricted access to authorized personnel only
Regular backups and system monitoring
Secure data storage in compliant third-party platforms

8. Your Rights Under the Data Privacy Act

As a data subject, you have the following rights under the Data Privacy Act:

Right to be informed — you will know how your data is being processed
Right to access — you can request access to your personal information
Right to object — you may object to the processing of your data under certain circumstances
Right to erasure or blocking — you may request deletion or suspension of data processing
Right to data portability — you can obtain a copy of your data in electronic format
Right to file a complaint — you may file a complaint with the National Privacy Commission if you believe your rights have been violated

To exercise these rights, please contact our Data Protection Officer (DPO) using the contact details below.

9. Use of Cookies

Our Website uses cookies to improve your experience, analyze traffic, and personalize content. You can disable cookies through your browser settings, though doing so may affect site functionality.

10. Children’s Privacy

We do not knowingly collect or process data from individuals under 18 years old without parental consent. If you believe we may have collected such data, please contact us immediately.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on this page, and where appropriate, communicated via email or pop-up notices.

12. Contact Us

For any inquiries, requests, or concerns regarding this Privacy Policy or how we process your personal data, please contact:

Data Protection Officer
Monster Live Productions Inc.
privacy@themonsterph.com

You may also contact the National Privacy Commission:
complaints@privacy.gov.ph
https://privacy.gov.ph

By using this Website, registering for our events, or providing your personal information, you acknowledge and consent to the practices outlined in this Privacy Policy.